Ask the questions
that survive the proposal.

01 / Modernization

What will a new platform
cost to operate?

A sound investment decision includes the cost and responsibility of running what comes next.

An attractive platform comparison can leave out the hardest parts: moving dependent applications, preparing support teams, changing vendor responsibilities, and retiring the old environment. Those belong in the investment decision.

We look for a business reason to change, a credible transition, and an operating model that the organization can sustain. A phased upgrade or a better use of existing capacity deserves the same consideration as a wholesale replacement.

A question to take into the room: What will this option require after the project team leaves?

02 / Operational readiness

Is the handoff ready
for day one?

Technical completion and operational readiness are different decisions.

A system can be installed while the support path, recovery dependencies, and escalation responsibilities remain unresolved. A useful handoff makes those responsibilities explicit and gives the client’s team or chosen provider a way to demonstrate readiness.

The same thinking applies to recovery. Restoring infrastructure is only part of the exercise. Application access, data dependencies, business validation, and communication also need owners.

A question to take into the room: Can the people who inherit this system explain how they will run it?

03 / AI adoption

What would make an AI pilot
worth continuing?

An AI pilot needs a useful task, an accountable owner, and a decision it can inform.

Start with the workflow: what people do today, what slows them down, and what a better result would look like. Then assess the information involved, access permissions, review requirements, and the effort needed to support adoption.

Agree what would justify proceeding, revising the approach, or stopping. Useful evaluation considers output quality, human review, adoption, cost, and the consequence of a wrong answer—not simply whether a demonstration looks impressive.

A question to take into the room: What evidence would make this pilot worth adopting?